# Server Management

## Always On.  Never Noticed.

The best infrastructure is the kind your clients never think about. We monitor, patch, tune, and respond — so uptime is a guarantee rather than a hope.

## What's Included

### Everything You Need.  Nothing You Don't.

- ### 24/7 monitoring
  CPU, memory, disk, network, and application-layer monitoring with PagerDuty-style alerting routed to our on-call engineers.

- ### OS and software patching
  Security and stability patches applied on a rolling basis, with a defined maintenance window agreed with your agency.

- ### Performance optimisation
  PHP-FPM tuning, MySQL query optimisation, Redis or Memcached configuration, and CDN integration.

- ### Backup management
  Daily automated backups with offsite storage, tested restoration procedures, and 30-day retention as standard.

- ### Incident response
  Sub-hour response SLA for critical incidents. You receive an incident report within 24 hours of resolution.

- ### Capacity planning
  Monthly resource trend reports so you can scale before your clients ever experience degraded performance.

## How It Works

### A Clear Process.  No Surprises.

Every engagement follows the same disciplined process. You always know what's happening, what's next, and who is responsible.

1. ### Onboarding audit
   We audit your existing server, document the environment, and establish monitoring baselines.

2. ### Monitoring setup
   Full monitoring stack deployed within 48 hours of onboarding.

3. ### Hardening & optimisation
   We apply our baseline performance and security configuration as part of onboarding.

4. ### Ongoing management
   Patching, monitoring, response, and reporting on a continuous basis.

5. ### Monthly review
   A brief monthly report covering uptime, incidents, patches applied, and any capacity recommendations.

## Statistics

- **500+** Migrations completed
- **99.9%** Uptime SLA
- **< 60 min** Response time
- **40+** Agency partners

## Get in Touch

### Free Technical Review.

### Let's talk.

Tell us what you're working with. We'll come back with honest technical advice — no pitch, no pressure.

### Phone

[+44 (0) 207 193 4601](tel:+442071934601)

### Email

[hello@incustech.co.uk](mailto:hello@incustech.co.uk)

### Response

As soon as possible.