Server Management

Always On. Never Noticed.

The best infrastructure is the kind your clients never think about. We monitor, patch, tune, and respond — so uptime is a guarantee rather than a hope.

What's Included

Everything You Need. Nothing You Don't.

  • 24/7 monitoring

    CPU, memory, disk, network, and application-layer monitoring with PagerDuty-style alerting routed to our on-call engineers.

  • OS and software patching

    Security and stability patches applied on a rolling basis, with a defined maintenance window agreed with your agency.

  • Performance optimisation

    PHP-FPM tuning, MySQL query optimisation, Redis or Memcached configuration, and CDN integration.

  • Backup management

    Daily automated backups with offsite storage, tested restoration procedures, and 30-day retention as standard.

  • Incident response

    Sub-hour response SLA for critical incidents. You receive an incident report within 24 hours of resolution.

  • Capacity planning

    Monthly resource trend reports so you can scale before your clients ever experience degraded performance.

How It Works

A Clear Process. No Surprises.

Every engagement follows the same disciplined process. You always know what's happening, what's next, and who is responsible.

  1. Onboarding audit

    We audit your existing server, document the environment, and establish monitoring baselines.

  2. Monitoring setup

    Full monitoring stack deployed within 48 hours of onboarding.

  3. Hardening & optimisation

    We apply our baseline performance and security configuration as part of onboarding.

  4. Ongoing management

    Patching, monitoring, response, and reporting on a continuous basis.

  5. Monthly review

    A brief monthly report covering uptime, incidents, patches applied, and any capacity recommendations.

Statistics

  • 500+ Migrations completed
  • 99.9% Uptime SLA
  • < 60 min Response time
  • 40+ Agency partners

Get in Touch

Free Technical Review.

Let's talk.

Tell us what you're working with. We'll come back with honest technical advice — no pitch, no pressure.

Phone

+44 (0) 207 193 4601

Email

hello@incustech.co.uk

Response

As soon as possible.